Tickmaster is a website service that sells tickets. (Yes, this is a bona fide typo but I’m not fixing it. -Ed.) They offer a “fan guarantee” chock full of neat-o sounding stuff. I just looked and only counted three fine print asterisks on a bulleted list of eight items. Certain exceptions apply.
Wow. Is that a festive and fun fan guarantee or what?
Some people who purchased tickets through the official Ticketmaster website may have been signed up for a “rewards” program that costs $9 a month. According to Consumerist.com, the attorney for the plaintiffs in a suit against Ticketmaster claimed 93% of program participants never redeemed a single coupon.
This week Ticketmaster settled a $23 million lawsuit alleging that customers were signed up for the program without realizing it costed $9 month which was charged to the same credit cards used to make ticket purchases.
The settlement has been approved by a U.S. District Court judge and, it goes without saying, Ticketmaster did not admit any wrongdoing. Like me, apparently they love to pay $23 million to make problems go away. Hell, I’m always out doing that. Perhaps that’s one reason why I don’t have a lot of money on me. You know my motto. “Never leave home without $23 million.”
The average rewards member lost about $72 because it apparently took about eight months for them to notice the mysterious recurring charge on their statements. “Hey. What’s this giant sucking sound in my account?”
About 1.2 million people who signed up between September 2004 and June 2009 are eligible to file claims as part of the settlement and could receive up to $30. What the hell, it only went on for almost five years. That’s a pretty good run in ecommerce circles.
This sort of thing reminds me of the time my wife booked travel plans from a snarky gnome and we got hit with similar “membership” charges. To this day we don’t know what benefits were part of the program. They never told us.
With all this in mind, I am pleased to announce the new Gigantor Abyss Rewards Program (GARP). According to the world of GARP you provide your credit card information and I respond with a personalized notice of acceptance. The guru will fee you now and, as an added bonus, there’s no waiting room. Membership has its snivileges.